How To Buy
Payment:
We accept a variety of payment methods.
1. Credit Card/Debit Card, such as MasterCard, VISA, American Express, or Discover.
2. Paypal (www.paypal.com).
3. Bank Transfer.
4. Western Union Money Transfer (www.westernunion.com).
Delievry:
1. We will deliver directly the parcel to your delivery address as soon as we receive your full payment.
2. All items are carefully checked and well packed before the dispatch.
3. The items will be dispatched within 1~2 working days after the payment is clear, but customized products need to wait longer days.
4. After shipping, we will notify you the tracking number and the tracking website by email, so you can track the status of the parcel.
Delivery Method:
We offer 2 delivery methods: Airmail and Express Mail (Such as DHL, UPS, EMS, FedEx, etc.)
Delivery Time:
1. The delivery time by Express Mail to most countries is about 6~9 working days.
2. The delivery time by Airmail to some main countries (including United States, United Kingdom, Germany, France, etc.) is about 7~12 working days.
3. The delivery time by Airmail to other most countries is about 7~20 working days.
4. Most times you will receive your order within reasonable days after we transfer your parcel to the transport company, but we cannot guarantee the delivery timeframe if the transport company has any unexpected delays due to holiday, weather, customs, or other conditions.
5. If you haven't received items in the appropriate days, please feel free to contact us via email. We will make every effort to fix any problem, such as resending or refunding.
Import Customs Duty:
1. When the parcels are shipped to different countries or regions, we will use different shipping companies or shipping methods.
2. For the parcels sent by Airmail, some countries will not levy import duties, and for other countries we will pay the customs duties for you when shipping, so you usually do not need to pay any import duties and taxes when you receive your parcel.
3. For the parcels sent by Express Mail, such as DHL, UPS or FedEx, when the parcel is cleared, or when you sign for the parcel, the customs will charge you the import duties and taxes. The amount of duty is usually around 19% or 20% of the invoice amount.
4. If you need to pay duties and taxes, please contact us after payment and we will return you a discount coupon for the same amount.
5. When the transport company or the customs informs you to pay the import duties, if you don't agree to pay, the package will be returned or destroyed, and the customer need to bear all responsibility and cost.
Guarantee:
1. The warranty period is two years.
2. During the warranty period, if the products have any problem on the quality, we will replace the new product free of charge, but you need to pay for the corresponding freight.
3. If there is any problem after the warranty expires, you can purchase new products at a reduced price.
Exchanges:
1. Defective and missing parts: If you receive an item that is defective, or not the item you ordered, or was damaged in shipping, please contact us via email within 7 days from the date of receipt for replacement, and you will not responsible for any shipping costs.
2. Exchange for other items: If there is no problem with the items you received, but you want to replace them with another items, please contact us via email within 7 days from the date of receipt for replacement, and you will be responsible for paying all shipping costs for returning or reshipping.
Returns:
1. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
2. Only regular priced items may be refunded, unfortunately customized items cannot be refunded.
3. The Linear Actuators are the customized products, we need to produce them according to the specified parameters in your order, so that we do not accept returns or cancel orders. If customers order unsuitable linear actuators themselves, we also do not accept exchanges, please understand.
4. The item must be returned to us in its original and unused condition with its original box, packaging material, contents, and accessories.
5. You will be responsible for paying for all shipping costs for returning your items.
6. If you need to return your items, please contact us by email first.
Bulk Orders:
We provide volume order services to all customers, and we will offer the best discount price for bulk orders.
Customization:
We provide customization service for all clients, including large orders, small orders or sample orders. We can customize products according to the customer's special requirements. More details about customization, please contact us via email.
Customer Oriented Service:
1. Pre-sale service: Before you place an order, if you do not know how to choose the suitable model, you can consult to us, and tell us details of the equipment and detailed requirements for your application, our technical staff will recommend suitable model to you, or give you a professional suggestion.
2. After sales service: After you receive the products, if you have any questions about using, connection, installation and other technological problems, please contact with us, our technical staff will help you to solve the problem.
We accept a variety of payment methods.
1. Credit Card/Debit Card, such as MasterCard, VISA, American Express, or Discover.
2. Paypal (www.paypal.com).
3. Bank Transfer.
4. Western Union Money Transfer (www.westernunion.com).
Delievry:
1. We will deliver directly the parcel to your delivery address as soon as we receive your full payment.
2. All items are carefully checked and well packed before the dispatch.
3. The items will be dispatched within 1~2 working days after the payment is clear, but customized products need to wait longer days.
4. After shipping, we will notify you the tracking number and the tracking website by email, so you can track the status of the parcel.
Delivery Method:
We offer 2 delivery methods: Airmail and Express Mail (Such as DHL, UPS, EMS, FedEx, etc.)
Delivery Time:
1. The delivery time by Express Mail to most countries is about 6~9 working days.
2. The delivery time by Airmail to some main countries (including United States, United Kingdom, Germany, France, etc.) is about 7~12 working days.
3. The delivery time by Airmail to other most countries is about 7~20 working days.
4. Most times you will receive your order within reasonable days after we transfer your parcel to the transport company, but we cannot guarantee the delivery timeframe if the transport company has any unexpected delays due to holiday, weather, customs, or other conditions.
5. If you haven't received items in the appropriate days, please feel free to contact us via email. We will make every effort to fix any problem, such as resending or refunding.
Import Customs Duty:
1. When the parcels are shipped to different countries or regions, we will use different shipping companies or shipping methods.
2. For the parcels sent by Airmail, some countries will not levy import duties, and for other countries we will pay the customs duties for you when shipping, so you usually do not need to pay any import duties and taxes when you receive your parcel.
3. For the parcels sent by Express Mail, such as DHL, UPS or FedEx, when the parcel is cleared, or when you sign for the parcel, the customs will charge you the import duties and taxes. The amount of duty is usually around 19% or 20% of the invoice amount.
4. If you need to pay duties and taxes, please contact us after payment and we will return you a discount coupon for the same amount.
5. When the transport company or the customs informs you to pay the import duties, if you don't agree to pay, the package will be returned or destroyed, and the customer need to bear all responsibility and cost.
Guarantee:
1. The warranty period is two years.
2. During the warranty period, if the products have any problem on the quality, we will replace the new product free of charge, but you need to pay for the corresponding freight.
3. If there is any problem after the warranty expires, you can purchase new products at a reduced price.
Exchanges:
1. Defective and missing parts: If you receive an item that is defective, or not the item you ordered, or was damaged in shipping, please contact us via email within 7 days from the date of receipt for replacement, and you will not responsible for any shipping costs.
2. Exchange for other items: If there is no problem with the items you received, but you want to replace them with another items, please contact us via email within 7 days from the date of receipt for replacement, and you will be responsible for paying all shipping costs for returning or reshipping.
Returns:
1. Our return policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
2. Only regular priced items may be refunded, unfortunately customized items cannot be refunded.
3. The Linear Actuators are the customized products, we need to produce them according to the specified parameters in your order, so that we do not accept returns or cancel orders. If customers order unsuitable linear actuators themselves, we also do not accept exchanges, please understand.
4. The item must be returned to us in its original and unused condition with its original box, packaging material, contents, and accessories.
5. You will be responsible for paying for all shipping costs for returning your items.
6. If you need to return your items, please contact us by email first.
Bulk Orders:
We provide volume order services to all customers, and we will offer the best discount price for bulk orders.
Customization:
We provide customization service for all clients, including large orders, small orders or sample orders. We can customize products according to the customer's special requirements. More details about customization, please contact us via email.
Customer Oriented Service:
1. Pre-sale service: Before you place an order, if you do not know how to choose the suitable model, you can consult to us, and tell us details of the equipment and detailed requirements for your application, our technical staff will recommend suitable model to you, or give you a professional suggestion.
2. After sales service: After you receive the products, if you have any questions about using, connection, installation and other technological problems, please contact with us, our technical staff will help you to solve the problem.